Delete your Lumen account

You can delete your Lumen sign-in account in the app or request help by email. Your store subscription and local learning profile are separate.

Delete in the app

1. Connect to the internet and open Preferences in Lumen.
2. Under Your Lumen account, choose Delete account.
3. Read the deletion notice, then confirm by signing in again with the same Google or Apple account. If a different account is selected, the original account is not deleted.
4. Wait for the account-deleted confirmation. If deletion fails, retry or contact support.

This deletes the Firebase sign-in account used by Lumen. For Apple sign-in, the app also requests revocation of the Apple authorization. Your Google or Apple account itself is not deleted.

Cancel renewal separately

Deleting your Lumen account does not cancel your subscription. If you want to stop renewal, use Manage subscription before deleting, or visit Apple subscriptions or Google Play subscriptions. Account deletion is not conditional on cancellation, but billing continues unless you cancel through the store.

Remove local progress separately

Account deletion leaves your nickname, chosen photo, preferences and learning progress on this device. To clear them, open Preferences → Reset app → Reset and start again. This also clears the local recovery copy. Repeat on other devices where you have used Lumen. Resetting alone does not delete your sign-in account.

Cannot access the app or sign in?

Request account deletion by email ↗

Email glitchlabsio@gmail.com with the subject “Lumen account deletion request”. Include the Google or Apple sign-in email associated with Lumen, if known; Apple may use a private relay address. Tell us that you want your Lumen account deleted and whether you are also requesting deletion of associated support or billing-service data.

We may ask for information needed to verify ownership and clarify the request. Never send passwords, one-time sign-in codes or full payment-card details. Sending an email does not immediately delete data or cancel store billing.

What may remain

Firebase applies its deletion and backup-retention process. The app does not automatically delete RevenueCat customer records or Apple/Google transaction records when deleting Firebase sign-in. Provider records may remain for subscription servicing or accounting, security and legal requirements. Support correspondence is handled separately, with no fixed deletion deadline stated here.

Contact us about associated data; we can explain the available deletion steps and any retention limits. Read the Privacy Policy, Data controls and Terms of Use for details.